We are an organization of seasoned professionals each with decades of experience providing services to businesses in various industries, large and small, in the disciplines of accounting, marketing, sales innovation, and customer service.
Our services include accounting process and staff reviews for small businesses and customer service audits for mid-size to large organizations.
According to a recent Microsoft study, 60% of global consumers have stopped doing business with a brand due to a single poor customer service experience. The majority of these customers leave quietly, without complaining, so the organization may not be aware of its loss. One way to find out, and to takes steps to prevent such loss, is to order a customer service audit from Triliji. We have professionals experienced with auditing and customer service. They are able to apply their examination skills to identify issues and recommendations to resolve.
