We provide accounting, financial analysts, business consulting and staffing services to organizations, large and small, that need staff for full-time or part-time projects, short-term or long-term. Our services range from bookkeeping to full-charge accounting services including business tax return preparation, financial analysis, or general business consulting. Services are provided by current or former Certified Public Accountants.
We provide marketing and staffing services to organizations, large and small. Our staff are experts at digital, print or broadcast methods involving the production and maintenance of brochures, websites, email campaigns, search campaigns, social campaigns, and brand management.
We are also pleased to provide marketing consulting services to advise on strategy even though you may plan to engage others or keep in-house the production and maintenance of ads, websites and marketing materials and campaigns.
Customer Service Consulting & Audits
Customer satisfaction is directly related to earnings. It affects retention and new customer acquisition. We provide consulting services to organizations to help provide great customer service. Our consulting may include advisory services, marketing activities, assessment activities such as with customer service audits, and employee coaching.
Customer service audits provide vision into how customers and others perceive your organization. The audits examine policies and practices that relate to your customers and brand and help identify areas for improvement. Using a 3rd party such as Triliji to conduct the audit provides an unbiased, independent assessment that will more likely result in improvement of the customer experience and earnings.
Social media has changed the landscape with regard to customer service. The brand of the organization can be negatively impacted by a single event or a single unhappy customer. Our customer service consulting and audits are designed to identify and prevent situations that can sour customers and recommend processes to turn customers into referral sources for more business.
Most organizations believe their employees intrinsically know how to provide great customer service. But the reality is that they may not be sufficiently instructed or motivated to do so and policies established by managers may not permit them to provide the service needed. For whatever reason, our coaching services will help your staff establish and implement the policies and conduct the service expected by customers.