We are an organization of seasoned professionals each with decades of experience providing services to organizations in various industries, large and small, in the disciplines of accounting, marketing, sales innovation, and customer service.
We recommend that organizations engage us to conduct a customer service audit. According to a recent Microsoft study, 60% of global consumers have stopped doing business with a brand due to a single poor customer service experience. The majority of these customers leave quietly, without complaining, so the organization may not be aware of its loss. One way to find out, and to takes steps to prevent such loss, is to order a customer service audit from Triliji. We have professionals experienced with auditing and customer service. They are able to apply their examination skills to identify issues that cause customers to leave and make recommendations to resolve.